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Terms & Conditions
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our webstore operated by our company/entity. ("us", "we", or "our"), or the services provided therein (the “Service”).  These Terms apply to all visitors, users and others who access or use the Service. 
Your access to and use of the Service is conditional upon on your acceptance of and compliance with these Terms.  By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms, do not access or use the Service. 
We reserve the right to revise these Terms from time to time. Please check these Terms from time to time for any amendments. Your continued use of the Service after these Terms have been amended will be deemed to constitute your acceptance of the amended Terms.


Placing an Order
To place an order through our webstore, click on the product that you wish to purchase and follow the onscreen instructions. Your purchase of the product shall be subject to the terms and conditions contained in our webstore in relation to the product.    
You should take care to ensure that all the information you provide to us is correct. Please check your Order before submitting it to us. If you are placing an Order for a product which is digital content, you must check that the specifications of your computer or device meet the hardware and software requirements.
After you have placed an Order, we will send an email to you acknowledging that we have received your Order. This acknowledgement does not, however, mean that your Order has been accepted by us.
We are not obliged to accept your Order and may at our discretion decline to accept any Order. In the event we decline to accept an Order, we may send an email to you notifying you that we do not accept your Order. This is typically for the following reasons:
a.	the product is not available;
b.	we cannot authorise your payment;
c.	you are not allowed to purchase the Product from us under the applicable law;
d.	we are not allowed to sell the Product to you under the applicable law; or
e.	there has been an error in the pricing or description of the product.


When we accept your Order, we will confirm such acceptance by sending an email to you confirming that we have received your Order and will be preparing to ship the product to your address or, in the case of Products which are digital content, providing you with instructions on how the digital content can be downloaded (“Confirmation Email”). A binding contract in respect of the product ordered will be formed between you and us when the Confirmation Email is sent to you.


Cancellation & Refund
If you change your mind, or the product you received is not what you expected or are otherwise not satisfied with our product, please contact us before returning the item. 
You have [fourteen days] to return an order after receiving it.
If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product. 
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.


Shipping & Delivery
Products in stock are normally delivered within the number of working days shown on our website.
We will deliver the Products to the address given in your Order. If no one is at the address at the time of delivery, we will inform you of an alternative time for the delivery or a location where you can collect the Products.
Unless arrangements are made with us, you must cover the cost of the return. We reserve the right to not allow for returns or exchanges to our products. 
Please note that exceptions may apply for the return of certain custom-made, hygienic and other products
You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
If possible, please provide us with a tracking number for the return shipment.
If a returned item is shipped internationally, mark as “RETURNED GOODS” to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
If you have any questions, please contact us.


Disclaimer
The information contained on our webstore is for general information purposes only. We assume no responsibility for errors or omissions in the contents of our webstore or in the course of providing the Service. In no event shall our company be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence or other tort, arising out of or in connection with the use of our products, our webstore or the Service. 
We reserve the right to make additions, deletions, or modification to the contents on the webstore at any time without prior notice. We do not warrant that the webstore is free of viruses or other harmful components. 
You agree that we do not make any representations or warranties of any kind (implied, express or statutory) including warranties as to merchantability, satisfactory quality or fitness for a particular purpose, in respect of our products and/or the Service.  In addition, we do not make any representations or warranties that any digital content which we supply to you is (i) compatible with any third party software or equipment; or (ii) free of errors or bugs.


Privacy
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. 
We may use your Personal Information to contact you with newsletters, marketing or promotional materials.


Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the country which we have our primary place of business in. All disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the Courts of the said country.


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Clean & hygienic environments are the prerequisites in anywhere that we live now. By understanding what our clients require, we provide cost-effective cleaning solutions for them. Our staff is trained in using the right methods and equipment to carry out their work accordingly to industrial guidelines.

Team Quality – Relevant Expertise and Experience Qualification

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JH Cleaning worked closely with the approved Institutes to ensure our cleaning staff and management team are continuously up-to-date with industry standards. 

A yearly training plan for all staffs in the company was been implemented. They are required to attend at least two WSQ courses related to their field of cleaning. 

In additional to that, all cleaning staff will also require to undergo an annual refresher course. Example of such courses include Workplace Safety & Health Policies & procedures etc

JH Cleaning based on SS499 industrial standards as a guide for the cleaning  methodology and procedure so as to maintain our high-quality level of service. The  cleaning procedure will also be changed in accordance to the client’s schedule of work.

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MEETING

• Brief cleaning personnel on their roles & responsilbities and standard expected
• Schedule of works to be carried out 
• Positive or negative feedback received


HANDBOOK

• To refer on the different type of cleaning methodologies whenever unsure or what to do


The manager will monitor the system every morning and take note on which site need extra resources for the day before deploying the relief cleaners. 

The executive will also have a monthly movement chart for each site that records down the movement of the workers, i.e. which day in the month the worker taking annual leave.

We have a pool of full-time and part-time relief cleaners on hand. In the event of 
absenteeism due to annual leave, urgent leave or medical leave, the supervisor will make  arrangement and deploy replacement cleaner and/or floater to the site. This will ensure the cleaning operation will not be jeopardized.

If absenteeism occurs, replacement staff will be arranged within 2 hours of activation. 

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A feedback log will be kept which details down the areas that need to clean up. If the same feedback keeps coming in during the month, it will serve as an alert to us. Special arrangement and attention will be made to minimize the possibility of a reoccurrence.

Whatsapp chatgroup will be created and pictures of the works to be done / completed will be posted in the group. Should there be negative feedback received, action can be taken immediately.


ABOUT US

JH CLEANING PTE LTD

Team Quality – Relevant Expertise and Experience Qualification

Cleaning Methodology

Before Commencement of Work

Manpower Monitoring & Resources

Monitoring of Feedbacks